FAQ

How Long Does Delivery Take?

We tell customers that it will take 2 1/2 weeks for delivery.  In reality however, it rarely takes that long.  As long as it's not Christmas, Father's Day, etc., it usually takes about a week.

How Do I Pick Out Which Letters I Want?

At Aviation Letter Art, we choose the letters for your piece!  We do this for several reasons, but the main is quality control.  We know which letters look best together. Sometimes certain letters don't look as good together as you would think, because of shading, content of the photograph, spacing, etc.  It is our goal to make sure that your original piece of AVIATION LETTER ART looks the best that it possibly can.  Think about it, we don't want something hanging on a wall forever representing our brand that looks bad, and quite frankly, you don't want that either.  When you checkout there will be a box to type in exactly which letters you want. After that, we promise that we will give you our best.  If for any reason you are not satisfied, we will do whatever it takes to make it right for you! We GUARANTEE YOUR SATISFACTION!!

What Do Your Frames Look Like?

Currently we offer one Made In The USA traditional Black, Wooden, 1" frame with a white cream core (pH neutral) Collage Mat for 4x6 photographs.  They come ready to hang out of the packaging and look great hanging on any wall.  They will really make your letters stand out and is by far the best way to display your piece. 

 

 

What If I Don't Like Your Frames?

We realize that not everyone has the same tastes as us and therefore offer JUST THE LETTERS.  When you order JUST THE LETTERS, you will receive an envelope with your chosen Aviation Letter Art Photographs and you will then have the freedom to display them any way that you see fit.

What's This I Hear About Walgreens Delivery?

This option only applies to orders of JUST THE LETTERS (Not Framed).  How does it work?  Well, let's say you forgot your significant other's birthday or anniversary and they've been begging you for some Aviation Letter Art.  Now you're in a jam right? Nope, not today... Aviation Letter Art to the rescue!

When you place your order, make sure to choose the Walgreens Pick Up option.  We will send your photographs to be developed at the Walgreens you indicated during checkout4. Once they are ready (usually within a few hours), we will send you an email confirmation with the store address..  While you're out, buy a frame at your local frame shop or Hobby Lobby/Michaels and just like that, relationship disaster averted.

Please note that Aviation Letter Art does not have any affiliation with Walgreens.  We only use their photo development centers as a convenient tool for our customers to receive their photographs faster.

 

What Size Are The Photographs?

All of our Photographs are 4x6, but due to the high quality of our original photographs, if you have a special request, we can accommodate just about any size. Just call or send us an email and we'll be happy to work with you.

Does your FREE SHIPPING include Overseas Orders?

Yes and No.  Unfortunately due to the high cost of shipping large packages overseas, we cannot offer FREE Worldwide SHIPPING on any of the framed orders.  However, we will send you JUST THE LETTERS Orders for FREE because these come in a hardened envelope and the cost is much less.  Our additional shipping fees for overseas framed orders are as follows:

CANADA (framed piece, any size): $45

EUROPE (framed piece, any size): $55

AUSTRALIA (framed piece, any size): $65

ALL OTHER COUNTRIES (framed piece, any size): $112

ALL COUNTRIES (just the letters): ALWAYS FREE

*Note - When shipping overseas, our GUARANTEED DELIVERY TIMES do not apply.  This is because although the U.S. postal service will guarantee 2-3 day delivery within the U.S., once they hand it off to another country's postal service, unfortunately there is no way of knowing how efficient and timely they will be or how long it will take the package to get through customs.  

What Is Your 100% Satisfaction Guaranteed Policy All About?

We're glad you asked!  Here at Aviation Letter Art, we're not only passionate about Aviation and Art, we're also passionate about our customers because we realize that if it wasn't for you, we wouldn't exist!  With that in mind, we'll never treat you like just some other customer.  When you purchase a piece from us, rest assured that your complete satisfaction is our number one priority.  If for any reason you are not happy with your purchase, we will do everything in our power to make it right.  If you're still not satisfied, just return it within 30 days and we will give you a full refund, no questions asked!

For Any Other Questions, Comments, or Suggestions, Please Call or Email Us Anytime!