FAQ

How Long Does Delivery Take?

We tell customers that it will take 2 1/2 weeks for delivery.  In reality however, it rarely takes that long.  As long as it's not Christmas, Father's Day, etc., it usually takes about a week.

How Do I Pick Out Which Letters I Want?

At Aviation Letter Art, we choose the letters for your piece!  We do this for several reasons, but the main is quality control.  We know which letters look best together. Sometimes certain letters don't look as good together as you would think, because of shading, content of the photograph, spacing, etc.  It is our goal to make sure that your original piece of AVIATION LETTER ART looks the best that it possibly can.  Think about it, we don't want something hanging on a wall forever representing our brand that looks bad, and quite frankly, you don't want that either.  When you checkout there will be a box to type in exactly which letters you want. After that, we promise that we will give you our best.  If for any reason you are not satisfied, we will do whatever it takes to make it right for you! We GUARANTEE YOUR SATISFACTION!!

What Do Your Frames Look Like?

Currently we offer three, Made In The USA frame options for our customers...

Option #1: Our UNIQUE MANTLE FRAMES are AWESOME and affordable!  However, they don't always look the best on a wall (Hence the reason we call them Mantle Frames).  These frames are made to sit on a mantle, book case, etc.  They are bold and unique, but sit only six inches tall, so they might look lost on a wall.

Option#2:  These are our traditional Black, Wooden, 1" frames with a white cream core (pH neutral) Collage Mat for 4x6 photographs.  They come ready to hang out of the packaging and look great hanging on any wall.

Option #3: A more elegant version of the above, this beautiful frame features a 2" border to really make your letters stand out and is by far the best way to display your piece. 

We are always expanding and looking to increase the options for our customers so sign up for our mailing list and be the first to know when new products are available.

What If I Don't Like Your Frames?

We realize that not everyone has the same tastes as us and therefore offer JUST THE LETTERS.  When you order JUST THE LETTERS, you will receive an envelope with your chosen Aviation Letter Art Photographs and you will then have the freedom to display them any way that you see fit.

What's This I Hear About Walmart Delivery?

This option only applies to orders of JUST THE LETTERS (Not Framed).  How does it work?  Well, let's say you forgot your significant other's birthday or anniversary and they've been begging you for some Aviation Letter Art.  Now you're in a jam right? Nope, not today... Aviation Letter Art to the rescue!

When you place your order, make sure to choose the Walmart Pick Up option.  We will send your order to the Walmart closest to your billing address to be developed. Once we send you an email confirmation that your photographs are ready for pick up (usually within a few hours), you can go to your local Walmart photo lab to pick them up.  While you're there, buy a frame, and just like that, relationship disaster averted.

Please note that Aviation Letter Art does not have any affiliation with WalMart.  We only use their photo development centers as a convenient tool for our customers to receive their photographs faster.

 

What Size Are The Photographs?

All of our Photographs are 4x6, but due to the high quality of our original photographs, if you have a special request, we can accommodate just about any size. Just call or send us an email and we'll be happy to work with you.

What Is Your 100% Satisfaction Guaranteed Policy All About?

We're glad you asked!  Here at Aviation Letter Art, we're not only passionate about Aviation and Art, we're also passionate about our customers because we realize that if it wasn't for you, we wouldn't exist!  With that in mind, we'll never treat you like just some other customer.  When you purchase a piece from us, rest assured that your complete satisfaction is our number one priority.  If for any reason you are not happy with your purchase, we will do everything in our power to make it right.  If you're still not satisfied, just return it within 30 days and we will give you a full refund, no questions asked!

For Any Other Questions, Comments, or Suggestions, Please Call or Email Us Anytime!